Southwest University Park

ABOUT THE BALLPARK
· $78 million State-of-the-Art Facility
· Located in the center of downtown
· 24 Luxury Suites, including Party Suites
· Two event buildings
· WestStar Club
· Exclusive Club Seating
· State of the art LED & HD Videoboard
· Fixed seats and GECU Green Seats (lawn seating)
· The Hospitals Providence Childen’s Hospital Chico’s Playground
· Professional Sports Catering

El Paso is one of only 30 Triple-A cities in the nation, and is one of three in Texas to have a Triple-A team. Round Rock, near Austin, is home to the Express, and Sugar Land, near Houston is home of the Skeeters.

As El Paso works to revitalize its downtown into a vibrant locale where people will want to live, work, shop and play, the overall vision is to introduce a ballpark that serves as a downtown landmark. It will naturally promote opportunity for future growth of surrounding mixed-use tenants, while creating a sense of place for downtown El Paso. Nestled in the heart of downtown El Paso, Southwest University Park offers a unique setting for any event! Whether it is an office party in the WestStar Club, a reception in the Sun Kings Saloon or a concert in the outfield, Southwest University Park is the perfect venue! Named Baseballparks.com Ballpark of the Year for 2014, and best new ballpark by Ballpark Digest, Southwest University Park offers majestic views of the Franklin Mountains and Downtown El Paso Skyline. The Ballpark is situated on a little more than five acres of land.

Southwest University Park incorporates El Paso’s rich history with its unique design. The red brick exterior resembles the nearby Union Depot and includes a box car-like façade and archways along the concourse. Two buildings, the Santa Fe Pavilion and Big Dog House, adorn right field with hospitality areas for parties and individuals alike. The Tequila Cazadores Cantina, a tribute to what once stood on the site of the ballpark, and Sun Kings Saloon, a tribute to El Paso’s baseball past, make up the Big Dog House while the open air floors of the Santa Fe Pavilion offer 360 degree views of the Ballpark and the city.

Southwest University Park meets all structural and service requirements as stipulated by the Americans with Disabilities Act.

ADA GUEST SERVICES
The following services are available to accommodate the needs of our ADA guests:

ADA Parking
Parking for ADA Guests are available at the Franklin/Durango Parking Lot (by parking pass or invite only), the Mills Building, the Union Pacific Transit Terminal, and at Destination El Paso (El Paso Convention and Visitors Bureau). Parking fees and spaces are dependent on the parking lot location.

ADA Seating
Wheelchair and companion seating is offered on every level and specific sections of the ballpark as follows:
· Section 103: 3 wheelchair spaces
· Section 105: 2 wheelchair spaces
· Section 111: 4 wheelchair spaces
· Section 114: 4 wheelchair spaces
· Section 204: 3 wheelchair spaces
· Section 211: 1 wheelchair spaces
· Section 212: 2 wheelchair spaces
· Dugout Club: 1 wheelchair space
· Budweiser Bullpen: 2 wheelchair spaces

ADA seats may be purchased at our Ticket Offices or by contacting Ticket Personnel at (915) 533-BASE for Chihuahuas tickets or (915) 235-GOAL for Locomotive tickets.

Drop-Off
Drop off location for ADA guests:
Durango St. & West Franklin Ave.

General Public drop off locations:
Main St. & Santa Fe St.
San Antonio Ave. between Durango St. & Santa Fe St.

Elevator
ADA guests who require the use of an elevator have access to the public elevator, which can be accessed on the concourse level, behind home plate, next to the Durango Gates. Guests must have ticket or credential access to other levels in order to reach certain areas.

Entrance
All stadium facilities will comply with the American with Disabilities Act. ADA accessible entrances are located on the west side of the ballpark on Durango Street and on the east side of the ballpark on Santa Fe Street.

Durango Street: The ADA Entrance will be the Clock Tower located next to the Durango Box Office. The elevator for use to all levels of the ballpark is located inside.
Santa Fe Street: There are two (2) ADA entrances at both Franklin and Santa Fe Gates, which are on either side of the Big Dog House located in right field. The Elevators can be accessed to the left, past the stairs leading to the main concourse, and down the tunnel.

Wheelchairs
There will be wheelchairs available each game and match for transportation to/from their seat. Contact the Guest Services Center, who will place the request with ProAction, our First Aid responders.

ADDRESS, EMAIL & PHONE
1 Ballpark Plaza
El Paso, Texas 79901
(915) 533-BASE | (915) 235-GOAL | (915) 242-2000
info@epchihuahuas.com; info@eplocomotivefc.com

AFFILIATION
The El Paso Chihuahuas are the Triple-A affiliate of the San Diego Padres. El Paso Locomotive FC plays in the United Championship League. 

ALCOHOL
Texas law prohibits fans from bringing alcohol into or out of the ballpark. Southwest University Park guests are encouraged to drink responsibly. By law, guests must be 21 years of age or older to purchase or consume alcohol. Proper identification is required to purchase any alcoholic beverage. Minors 17 years of age and younger are not allowed to sit at any bar and must be accompanied by an adult to be in the bar areas. No guest will be served or have in their possession more than two alcoholic beverages. Ballpark management reserves the right to reduce the purchase limit and discontinue sales at any time. Guests are not permitted to enter the ballpark if they appear intoxicated. Drunk and disorderly behavior or violation of any alcohol policy will result in ejection from the ballpark without refund. Beer sales are discontinued after the bottom half of the 7th inning for Chihuahuas games, or at the 75^th minute for Locomotive matches on the main concourses. Liquor sales in the Big Dog House and WestStar Club conclude at the end of the game for both teams. Special event alcohol sales will be determined on an individual basis.

ANIMALS
With the exception of trained service animals as defined under Titles II and III of the American with Disabilities Act (ADA), no animals are permitted within Southwest University Park.  Service animals must be under the effective control of the handler at all times and all vaccinations for rabies and other common diseases must be up to date. 

ATM
The ATM is located for the guests’ convenience on Concourse Level/Behind home plate/In between the Men’s and Women’s Restrooms (Section 108).

AUTOGRAPHS
Chihuahuas
Guests may seek autographs from the time the gates open until the umpire plate meeting, approximately 10 minutes prior to the first pitch. Players are not permitted to sign autographs during the game. Guests may not climb or lean on top of dugouts, bullpens, field gates, or the net behind the dugouts and home plate. Guests seeking autographs from a seat location other than their own, may be asked to proceed to their designated seating location. A player reserves the 

Locomotive
Players are not permitted to sign autographs during the match. Locomotive FC pre-match autographs will take place on the main concourse, behind Section 101 with select non-dressing players. Guests may not climb or lean on top of dugouts, bullpens, field gates, or the net behind the dugouts and home plate. Guests seeking autographs from a seat location other than their own, may be asked to proceed to their designated seating location.

BAG SEARCH
All guest bags are subject to search upon entry. Southwest University Park has adopted a Clear Bag or No Bag policy. It is strongly recommended that all guests consider no bags or clear bags to assist with the health and safety of all patrons and staff.  Approved standard (non-clear bags) are limited to small clutch purses or similar, and must be smaller than 6.5 x 4.5. All other types must be clear, and may be no larger than 12 x 6 x 12. More information on the CLEAR BAG/NO BAG POLICY can be found by CLICKING HERE.

Umbrellas are also permitted so long as they are less than three feet in diameter and do not obstruct the view of other guests. Strollers are permitted in the ballpark. Fold-up strollers and fold-up wagons should be stored under the reserved seat. Strollers and fold-up wagons may not obstruct stairs or walkways inside the ballpark. Southwest University Park does not have storage for strollers or fold-up wagons, nor are we responsible for either left unattended.

Prohibited items will not be permitted inside the ballpark. Any prohibited item(s) must be removed or consumed before entry will be permitted. Prohibited items include any food or beverage not purchased in the ballpark. Exceptions include: items necessary for health reasons, and one sealed or empty non-glass water bottle per guest for water fountain refills (SEE DRINKING FOUNTAINS). If a guest has special dietary needs, they must receive proper approval before bringing in items. All bags are subject to inspection prior to admittance. Approved items will be labeled with an “Approved Dietary Needs” sticker valid for that game date from a designated bag attendant at each gate.

Southwest University Park will be utilizing walk-through metal detectors upon guest entry for all Chihuahuas home games. Other events affected will be announced.

Prohibited items include: coolers, baskets, lawn chairs, stadium seats, sticks, offensive, political or other non-event related banners or signs, inappropriate clothing, laser pointers, pressurized air horns, vuvuzelas, whistles, cans, glass bottles, projectiles that can cause injury or disruption of the game or event, confetti, beach balls or other inflatable objects, fireworks, firearms or other weapons, squirt guns, frisbees, bicycles, in-line skates, scooters, skateboards, hoverboards (balance boards), unauthorized drones, knives, guns, drugs, and outside food and drink (exceptions include one sealed water bottle per guest or dietary needs approved items.

As stated, firearms are not permitted at Southwest University Park. This includes persons who hold a License to Carry (either a Concealed Carry or Open Carry license); per Section 30.06 and 30.07 of the Texas Penal Code, respectively.

BALLS LEAVING FIELD OF PLAY
Chihuahuas
Guests may keep any balls hit or thrown into the stands. Batted and thrown balls can be dangerous, so always stay alert. Guests should not interfere with the game in progress and be respectful of other guests. At no time should a baseball be thrown back on the field. Exceptions include throwing back home run balls hit by visiting team, a baseball tradition. Guests who fail to adhere to these rules face immediate ejection from the ballpark and will be subject to arrest and prosecution.

Locomotive
Soccer balls entering the stands will need to be returned to the field (pitch). A staff member will come to retrieve the soccer ball. Guests should not interfere with the game in progress and be respectful of other guests. Guests who fail to adhere to these rules face immediate ejection from the ballpark and will be subject to arrest and prosecution.

BANNERS & SIGNS
Banners and signs are permitted provided they are baseball or soccer-related, in good taste and not of a political or commercial nature. Banners and signs may not exceed three feet in height, obstruct the view of other guests or ballpark signage or be temporarily or permanently affixed to the building structure. Southwest University Park Management reserves the right to remove any banner or sign.

BATTING PRACTICE
Southwest University Park is closed to the general public during batting practice or before gates open.

BEVERAGES, BOTTLES & CONTAINERS
No bottles (glass or otherwise), cans, food, beverages or containers may be brought into the ballpark, with the exception of items necessary for health reasons and one (1) sealed non-glass water bottle or cup per guest. Food and beverage are available for purchase through our concession stands throughout the game.

BIRTHDAY & ANNIVERSARY MESSAGES
Videoboard announcements are shown on the video board around the 4th inning. To request a video board announcement, please contact Ruben Armendariz at rarmendariz@epchihuahuas.com or (915) 242-2015). There is a $100 fee for all announcements. Requests must be submitted at least 48 hours before a game and messages require a maximum of 48 characters. Requests received on gameday may not be honored. A request is not a guarantee of an announcement.

Information required: Name, Email, Phone, Exact, verbatim message, complete with spellings of names (maximum of 48 characters). Messages subject to approval by management. Please note that messages will not be announced over the PA system. It will be displayed on the videoboard. Proceeds from messages go directly to the El Paso Chihuahuas Foundation for its community initiatives.

BROADCASTS
All El Paso Chihuahuas regular and post-season playoff games will be broadcast on Team 600 ESPN El Paso. The Chihuahuas’ play-by-play broadcaster Tim Hagerty is in his 17th season in Minor League Baseball and will call the games on the flagship station. All game broadcasts will be streamed on epchihuahuas.com, MiLB.tv, krod.com, and the TuneIn mobile app. All Saturday Locomotive FC home games will be broadcast by the local CW affiliate. All Locomotive FC games will be broadcast via ESPN+ (subscription web-based platform).

CAMERA & VIDEO EQUIPMENT
Still cameras are welcome in the ballpark. Use of photographs, images, videos, audio, livestreams or other accounts or descriptions (including play-by-play data) (whether text, data or visual), in any media, of all or any part of the Events or related events (“Event Information”) for non-news coverage or commercial purposes is prohibited, except as otherwise approved in a PDL-authorized written agreement. Tripods and monopods for photographic equipment used by patrons are not permitted.

CASHLESS FACILITY
As of 2021, Southwest University Park is a cashless facility. VISA, MasterCard, American Express and Discover are accepted for all ticket, merchandise and concession purchases as well as Apple Pay and Google Pay. For cash transactions, please visit the Advance Ticket Windo behind Section 112 to exchange cash for a voucher. The voucher is good to use around the facility except the 50/50 Community Jackpot presented by Texas Gas Service. The 50/50 Community Jackpot presented by Texas Gas Service prefers debit cards in lieu of cash. 

CHICO’S PLAYGROUND
Chico’s Playground is located on the centerfield concourse and consists of a splash pad, children’s play set, and inflatables. Chico’s Playground is open approximately one (1) hour prior to game time and remains open for the duration of the game. Chico’s playground is available on most game dates but may be closed on select dates or may close early due to inclement weather or special promotions at the discretion of the Chihuahuas. Children 12 and under only and must be accompanied by an adult upon entry and exit. The playground patrons must have swimsuits or be fully clothed while using the splash pad. No changing is permitted in Chico’s Playground. See area signage for a full list of rules and regulations.

CHILDREN’S ENTRY INTO THE BALLPARK
Children ages two (2) and under do not require a ticket for entry into the ballpark. However, they must sit on the lap of the accompanying parent/guardian. Children three years of age and older require a ticket for admittance into the ballpark. All children 15 years of age and younger must be accompanied by an adult.

CLEAR BAG/NO BAG POLICY
Southwest University Park has adopted a Clear Bag or No Bag policy. It is strongly recommended that all guests consider no bags or clear bags to assist with the health and safety of all patrons and staff. Approved standard (non-clear bags) are limited to small clutch purses or similar and must be smaller than 6.5 x 4.5. All other types must be clear and may be no larger than 12 x 6 x 12. CLICK HERE for more information.

CLUBHOUSE ACCESS
Entry to either clubhouse is reserved exclusively to those with the appropriate credentials. This rule applies to any children, friends of players, spouses, agents, or representatives of players.

CODES OF CONDUCT
The El Paso Chihuahuas & El Paso Locomotive FC are committed to creating a safe, comfortable, and enjoyable experience for our guests at the ballpark. Our staff will proactively intervene to support an environment where guests can enjoy the experience free of unacceptable behavior, including the following:
· Foul/abusive language or obscene gestures
· Intoxication or other signs of impairment related to alcohol consumption
· Displays of affection not appropriate in a public, family setting
· Obscene or indecent clothing
· Any disruption of the game or event, including throwing objects or trespassing on the playing field or in restricted areas
· Sitting in a location other than the guest’s ticketed seat
· Fighting, taunting, making threatening, or personal remarks/gestures towards guests, team members, and employees alike
· Violations of any Southwest University Park policies, local ordinances, state, or federal laws
· Any behavior that impairs the safety and/or enjoyment of the event from other guests
· Failing to follow instructions of ballpark personnel
· Throwing cups and or cans

Any guest not adhering to the above code or behaving in an unruly manner will be removed from the ballpark. Quarrelsome, violent or disorderly conduct will be refused entry to the event or if on the premises will be removed from the event and any requests for refunds from these premises will not be considered. The El Paso Chihuahuas, El Paso Locomotive, Southwest University Park  management reserve the right to determine what is unruly or unacceptable behavior. If anyone is interfering with the enjoyment of the facility, please speak to any security member, law enforcement officer, Chihuahuas staff member or visit the Guest Services Center.

COMMUNITY RELATIONS
The El Paso Chihuahuas expect to foster a reputation as a proactive, accessible, and benevolent member of our community. We provide support for local organizations with fundraising opportunities, charitable giving and are an active non-profit entity with our various programs via the El Paso Chihuahuas Foundation and the Chihuahuas Volunteer Pack presented by Helen of Troy. For more information on our programs, contact our office at (915) 242-2000.

CONCESSIONS
Professional Sports Catering, LLC (PSC) is the exclusive concessionaire in the ballpark. They operate all concession stands and hospitality areas. Guests may inquire or make comments regarding food service by contacting PSC directly at (915) 242-2042.

CORONAVIRUS (COVID-19)
The health and safety of our guests, employees, players, and coaches is of the highest priority for MountainStar Sports Group, the Chihuahuas, and Locomotive. We are committed to practice the best and safest efforts to keep the community safe when attending baseball, soccer, and other events at Southwest University Park. For information regarding Southwest University Park’s COVID-19 Readiness Plan, please CLICK HERE. If you have any questions, please contact us at info@epchihuahuas.com, info@eplocomotivefc.com, guestservices@epchihuahuas.com or by calling (915) 242-2000.

CREDENTIALS
Chihuahuas
Requests for working press credentials at El Paso Chihuahuas games should be made to Angela Olivas at (915) 242-2000 or by visiting www.epchihuahuas.com. All requests should be received prior to the start of the season or a minimum of one week prior to the requested game. A number of these credentials are honored for the entire baseball season while others are issued daily. Each credential issued indicates the areas within the ballpark where they will be honored. Each credential is non-transferable. Any abuse of the privilege of issued credentials will result in revoked future requests. All working press credentials must enter through the Clock Tower adjacent to the Durango Box Office. Press Credentials do not have access to the WestStar Club.

Each credential is non-transferable. Credentialed guests may not bring non-ticketed guests or ticketed guests in restricted areas or entrances. Any abuse of the privilege of issued credentials will result in revoked future requests.

Locomotive
Requests for working press credentials at Locomotive FC games should be made to Alberto Huichapa at (936) 488-2817 or by visiting eplocomotivefc.com. All requests should be received prior to the start of the season or at least one week prior to the requested game. A number of these credentials are honored for the entire soccer season while others are issued on a daily basis. All working press credentials must enter through the Clock Tower next to the Durango Box Office. Each credential issued indicates the areas within the ballpark where they will be honored. 

Each credential is non-transferable.  Any abuse of the privilege of issued credentials will result in revoked credentials.

CREDIT CARDS
SEE CASHLESS FACILITY

DESIGNATED DRIVER
The Southwest University Park management asks if guests are drinking at the ballpark, that they not drive. Guests should bring a designated driver or find other means of transportation to get themselves home. If a taxi is needed for an inebriated guest, please visit the Guest Services Center so arrangements can be made.

DONATION REQUESTS
The Chihuahuas are committed to assisting non-profit organizations in their fundraising efforts. To be considered for a donation, submit a request via www.epchihuahuas.com under the “Community” tab.

DRINKING FOUNTAINS
Drinking fountains are located at the following locations:

· Concourse/Section 122/ in front of Women’s Restroom
· Concourse/Section 115/In front of Women’s Restroom
· Concourse/Section 110/in front of Women’s Restroom
· Club/Section 211/Women’s Restroom
· Club/Behind home plate, Suite Area/Between Restrooms

ELEVATOR ACCESS
Certain ballpark elevators are available to guests with proper credentials or tickets and to ADA guests with appropriate access to alternate levels of the ballpark. These elevators will transport guests to the field, concourse, club, and press levels. Guests may access elevators behind home plate or in the Big Dog House.

EMERGENCY CARE
SEE FIRST AID

EMPLOYMENT OPPORTUNITIES
A list of full-time opportunities can be found at www.teamworkonline.com. Seasonal employment opportunities are available beginning in February. Please see our home page around this time for hiring and job fair information.

EXIT/RE-ENTRY
There are no exit & re-entry privileges. Once a guest exits the ballpark, that ticket will not be valid for re-entry.

FAN CONDUCT
SEE CODES OF CONDUCT

FAN MAIL
Cards and letters to players and personnel can be sent to:

El Paso Chihuahuas OR El Paso Locomotive FC, Attn: Player’s Name, 1 Ballpark Plaza, El Paso, TX 79901

Please be advised that items sent through the mail to be signed are done so at own risk. Though reasonable precautions will be taken, the El Paso Chihuahuas and El Paso Locomotive FC players, management and staff are not responsible for unreturned items.

FIELD DIMENSIONS
Seating Capacity: 7,200 fixed seats (approximate room for 9,500 - 10,000)

Home Dugout: Third Base Side

Dimensions:
Left Field: 322’
Left Center Field: 392’
Center Field: 406’
Right Center Field: 384’
Right Field: 322’

Fence Height:
Left Field: 22’6"
Center Field: 8’
Right Field: 15’2"

FIELD TRESPASSING
Per league rules, only authorized personnel will be permitted on the field before, during or after the game. Any guest attempting to enter the field of play without authorization will be removed from the ballpark and subject to criminal prosecution and/or fines.

FIRST AID
Emergency medical technicians are provided by ProAction and are available at all El Paso Chihuahuas games located on the concourse level, first base side, next to the restrooms. If first aid is required, contact any first aid attendant, police officer or a member of the Chihuahuas Staff. Do not try to move an injured guest or administer any treatment.

FOOD AND BEVERAGE
Souhtwest University Park prohibits bringing any outside food or beverages into the ballpark. Prohibited items include any food or beverage not purchased in the ballpark. Exceptions include: items necessary for health reasons, one sealed plastic water bottle per guest, or one empty plastic water bottle or cup per guest for water fountain refills. No glass, no exceptions. If a guest has special dietary needs, they must receive proper approval from gate security before bringing in items. Approved items will be labeled with an “Approved Dietary Needs” sticker valid for that game date from a designated bag attendant at each gate.

FORMS OF PAYMENT
Southwest University Park is a cashless facility. Visa, MasterCard, Discover and American Express as well as Southwest University Park loaded vouchers are accepted at Chihuahuas Box Offices, Retail Stores, and concession stands. Apple Pay and Google Pay will also be accepted at the Chihuahuas and Locomotive Team Shops and all food & beverage locations. MountainStar Sports Group Foundation's 50/50 Community Jackpot presented by Texas Gas Service prefers debit cards in lieu of cash. Credit cards are not accpeted as payment for the 50/50 jackpot.

FOUL BALLS AND HOME RUN BALLS
Guests may keep any balls hit or thrown into the stands.

Batted and thrown balls can be dangerous, so always stay alert. Guests should not interfere with the game in progress and be respectful of other guests. At no time should a baseball be thrown back on the field. Exceptions include throwing back home run balls hit by visiting team, a baseball tradition. Guests who fail to adhere to these rules face immediate ejection from the ballpark and will be subject to arrest and prosecution.

FUNDRAISING PROGRAM
SEE DONATION REQUESTS

GAME CLOCK
The ballpark's Pace of Game clocks located on the backstop and the outfield wall for Chihuahuas and Locomotive. In addition, to videoboard will serve as the match game clocks for Locomotive FC. The clock will not stop for any break, but rather add “stoppage time” at the end of each half. The ballpark clocks will display the time from 0:00 to 45:00 and from 45:00 to 90:00 (plus stoppage time where applicable in each half).

GATE ENTRY
SEE BAG SEARCH

GATES OPEN
On most gamedays, gates open to the general public one hour prior to the start of Chihuahuas and Locomotive games. Both teams reserve the right to adjust gate times in conjunction with special promotions, Major League Baseball injury rehabilitation, or rescheduled games. Gate times will be announced for all other events.

GIFT CARDS
Gift cards are now available at the ballpark team shops. Please visit epchihuahuas.com or eplocomotivefc.com for gift card terms and conditions.

GIVEAWAYS, PROMOTIONS AND THEME NIGHTS

Distribution of promotional items is for guests in attendance with paid admission only and is limited to one item per person. Management recommends arriving early on promotional giveaway dates. A ticket is not a guarantee of a promotional item. All promotion dates, items, and distribution are subject to change and/or cancellation. In most cases, there are 1,500 giveaways per promotion. Guests must be in attendance with paid admission. Giveaways are distributed exclusively to guests at each gate used to enter. Guests cannot receive a giveaway at another gate after ballpark entry.

On all Chihuahuas giveaway item game dates, Season Seat Members have the opportunity to enter Southwest University Park 15 minutes prior to the gates opening to groups and individual ticket holders. This early entry access will be limited to the three Season Seat Member points of entry (VIP Clock Tower, Durango Street Season Seat Member Gate, Santa Fe Street Season Seat Member Gate). This early entry benefit requires a valid unscanned game ticket from a Season Seat package for that specific game date or a valid unscanned exchanged game ticket from a Season Seat package for that specific game date.

This benefit is limited to one giveaway item per ticketed person in attendance and additional giveaways will not be granted during this early entrance period for an individual with multiple valid Season Seat tickets for that game. If a Season Seat Member wishes to use one game ticket during the early entry period and wishes to use a second Season Seat Member ticket for additional entry, they are not able to re-enter the ballpark through the Season Seat Member gates to receive an additional giveaway item and must use the general admission gates for re-entry. There is no guarantee that any Season Seat Members will receive a giveaway by utilizing this early entry benefit.

GUEST INTERFERENCE
Any guest that touches, attempts to touch or generally interferes with a ball in play or a player during a game will be subject to immediate ejection. 

GUEST SERVICES
This is the central hub for all Guest Services in the ballpark. It is located on the main concourse, behind home plate. Guests can refer to this booth for assistance with general questions, security or medical situations, guest concerns, lost and found, etc. If a guest would like to follow up questions, they can email Guest Services Management at GuestServices@epchihuahuas.com or by calling 915-242-2000 ext. 3090.

HOSPITALITY OPTIONS
Whether it is hosting friends and/or clients at a ballgame or hosting a meeting in one of the board rooms at the ballpark, Southwest University Park has plenty of hospitality options to suit anyone’s needs. Call or text (915) 533-BASE for more information.

ICE CHESTS AND COOLERS
SEE FOOD AND BEVERAGE

KULTURE CITY
In an effort to be a sensory inclusive ballpark, Southwest University Park partnered with Kulture City on as part of a sensory inclusive program. This program is designed to help guests with sensory needs such as Post-Traumatic Stress Disorder (PTSD), autism, dementia, etc. feel safe and welcome. The Guest Services Center located behind home plate & Section 112 has sensory inclusive kits available for check out for free. Items will be distributed after the parent/guardian/guest leaves a valid ID. Each item checked out must be returned at the end of the game at the same location.

LOADED TICKET VALUE
Internal currency for guests to use at Southwest University Park. Loaded tickets are value loaded onto a respective guest’s game ticket barcode by the El Paso Chihuahuas or a value added by the customer through their mytixx account. Distributed amounts vary.

Value loaded onto the ticket by the El Paso Chihuahuas are valid for concessions and merchandise purchases in Southwest University Park and expire at the end of the respective game. Cannot be combined with other promotional offers.

Value added by the patron will be done through the patrons mytixx account. Value added by the patron has no expiration date. Value added by the patron lives on the patron portal and can be used at any time with any set of tickets in the patrons account.

LOST & FOUND
Anyone wishing to turn in a found item or inquire about a lost item may do so at the Guest Services Center on the main concourse. To inquire via phone, please call (915) 242-2000 or email GuestServices@epchihuahuas.com. Please note that most lost items are located within 12 hours of the game attended.

LOST CHILDREN
During a Chihuahuas or Locomotive home game, guests looking for a lost child should go to the Guest Services Center, located on the main concourse or alert any staff member or on-duty law enforcement officer.

MARRIAGE PROPOSALS
To request a marriage proposal at a Chihuahuas game, please call Andy Imfeld (915) 242-2043. There is a $500 fee for all proposals. Requests must be submitted a minimum of two weeks prior to requested date. Requests received on gameday may not be honored. A request is not a guarantee. Proceeds go directly to the El Paso Chihuahuas Foundation for its community initiatives.

MASCOT
Chico is out of his kennel and ready to play! CLICK HERE for more information!

MASKS
Facial coverings will no longer be required at all events for ticketed guests who are fully vaccinated against COVID-19. Facial coverings are still recommended for guests who are not vaccinated.

MERCHANDISE
SEE TEAM SHOP

NATIONAL ANTHEM
Guests interested in performing the National Anthem at a Chihuahuas or Locomotive  game should upload an audition video to YouTube and submit the link to info@epchihuahuas.com. The anthem must be memorized, sung a cappella and sung under 90 seconds.

NEWSLETTER
Guests interested in receiving more information about the El Paso Chihuahuas may sign up for our newsletter by CLICKING HERE or by sending their email address to info@epchihuahuas.com. They can also visit our website (epchihuahuas.com), “Like” us on Facebook, follow us on Twitter and Instagram (@epchihuahuas). To be added to the El Paso Locomotive FC newsletter email info@eplocomotivefc.com. They can also visit the website (eplocomotivefc.com), “Like” us on Facebook, follow us on Twitter and Instagram (@eplocomotivefc). 

NURSING STATION
Southwest University Park supports a mother’s right to nurse or express milk in any location in which the mother’s presence is otherwise authorized to be. Should a mother prefer a private space, areas include Nursing Stations, all public restrooms, and family restrooms (Field Level behind the KLAQ Fiesta Patio, Concourse Level behind Section 115, and Club Level behind Section 214). Our two (2) designated Nursing Stations are located at the Women’s Restrooms behind Section 109 & Section 211. Both have a labeled private station with a cushioned chair for mothers. For any questions, guests may visit the Guest Services Center or speak to a member of Southwest University Park Management.

OFFICES
The Chihuahuas administrative office is located at Southwest University Park (1 Ballpark Plaza, El Paso, TX 79901). Locomotive FC administrative office is located in the Mills Building (123 W Mills, Ste 550, El Paso, TX 79901). Guests may call (915) 235-GOAL or visit eplocomotivefc.com for additional info. Office hours are Monday through Friday, 8:30 a.m.-5:30 p.m. The office phone number is (915) 242-2000.

PAGING
Requests for paging are only honored when a situation has been confirmed to be of an extreme medical or security emergency. We will deliver a message to the guest at their seat location, if known. If necessary, a public address system announcement requesting the guest to report to the Guest Services Center will be made.

PARKING (GUESTS)
Reserved guest parking is located at Franklin/Durango Parking Lot (VIP only), the Mills Building, the Union Pacific Transit Terminal, and at Destination El Paso (El Paso Convention and Visitors Bureau). These lots are available for Season Seat Members.

Season Seat Membership questions on pricing should be referred to an Account Executive.

Parking for ADA guests are available at the Franklin/Durango Parking Lot (Ballpark VIP only), Mills Building, the Union Pacific Transit Terminal, and at Destination El Paso (El Paso Convention and Visitors Bureau). Pricing is determined by Parking Lot Management.

Drop off areas:
Durango St. & Franklin Ave. (ADA guests)
Main St. & Santa Fe St. (all guests)
San Antonio Ave. between Durango St. & Santa Fe St. (all guests)

PARTNERSHIPS
Companies, organizations, and/or fans interested in partnership (sponsorship) opportunities and endeavors may inquire by calling 915-242-2000, or by emailing info@epchihuahuas.com.

PEDDLERS/VENDING ACTIVITY
Unauthorized vending of food, merchandise, or tickets is not allowed. Regulations prohibit the peddling or soliciting of tickets on facility grounds. This includes both ticket scalping at above face value and the resale of tickets at face value or less. Unlawful resale, or attempted resale, of counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. Southwest University Park is not responsible for loss or reimbursement of fraudulent tickets obtained through any other source than the official Southwest University Park Box Office, www.epchihuahuas.com, or www.eplocomotivefc.com.

PRESS AREAS
The Press Box for gameday use is located on the Press Level and accessible via the elevator or stairs. Proper credentials are required.

PROHIBITED ITEMS
SEE BAG SEARCH

PROMOTIONS
SEE GIVEAWAYS PROMOTIONS, AND THEME NIGHTS

PUBLICATIONS
While supplies last, the Chihuahuas offer complimentary roster cards to fans at the stadium entrances and the Guest Services Center.

RAIN CHECKS-
Chihuahuas
Postponed Games: In the event a game is not played, subject to the discretion of the organization, tickets can be exchanged for equal or lesser value tickets for a future game, subject to availability. Tickets must be exchanged on a ticket for ticket basis at the Chihuahuas Ticket Office. Tickets may not be exchanged over the phone, and compensated tickets are not eligible for exchange.

Suspended Games: A game is considered legal after five innings are played, except when the Chihuahuas are leading after 4 ½ innings. Suspended game tickets cannot be exchanged unless specified by Chihuahuas Management. If a ticket is complimentary ($0.00 value), it is neither refundable nor exchangeable. If a game is suspended, the ticket the guest holds immediately turns into a rain check ticket and it can be exchanged for a game ticket of equal or lesser value at the discretion of Chihuahuas Management. If a double header is played to make up for the rained-out game, the ticket for the second game of the double header is good for both games. Tickets must be redeemed at the Chihuahuas Box Office only.

Please listen for announcements that give further direction related to rain out game exchanges.

Locomotive
Postponed Games: In the event a game is not played, subject to the discretion of the organization, tickets can be exchanged for equal or lesser value tickets for a future game, subject to availability. Tickets must be exchanged on a ticket for ticket basis at a Southwest University Park Ticket Office. Tickets may not be exchanged over the phone, and compensated tickets are not eligible for exchange.

Suspended Games: If a Locomotive FC match is suspended, it will resume at a date/time agreed to by the competing teams in consultation with the USL Championship and will start in the same minute in which the match was suspended. Please listen for announcements that give further direction related to rain out game exchanges.

REFUNDS OR EXCHANGES (RETAIL)
The Chihuahuas and Locomotive Team Shops honor returns and exchanges for 30 days with receipt, except for hats. Returns and exchanges on hats will not be honored outside of seven days listed on the receipt and must show no signs of wear or damage. Merchandise must be returned to the shop in which it was purchased in. No returns or exchanges will be honored without a receipt and tags present. Guests are asked to inspect items prior to leaving the store as the Chihuahuas and Locomotive are not responsible for any damages to merchandise once it leaves the store. Returns or exchanges will not be honored on damaged merchandise. All returns and exchanges are executed subject to management review. Any questions or guest issues regarding refunds/exchanges, contact a retail store supervisor at (915) 242-2060 or email the customer service inbox at retail@epchihuahuas.com.

REFUNDS OR EXCHANGES (TICKETS)
Assurance Tickets: When you purchase a Chihuahuas/Locomotive Assurance Ticket you are purchasing a fully transferable ticket. Assurance tickets are a $3 upcharge from a standard single game ticket. This is a great option if you think your plans or numbers may change. Your tickets are fully transferable at any time prior to the game date by calling the Southwest University Park Box Office at 915-533-BASE or 915-235-GOAL.

There are no refunds on any ticket purchases or exchanges for single game tickets. Single game tickets cannot be replaced if lost or destroyed. Please keep all tickets away from extreme light and/or heat. If tickets are stolen, please must file a report with the local police department. When the Southwest University Park Box Office receives the report, a duplicate ticket can be issued. Any questions or guest concerns regarding refunds/exchanges, contact a box office supervisor at (915) 533-BASE or 915-235-GOAL.

RESTROOMS
There are 11 sets of public restrooms, and three (3) public family restrooms. Changing tables can be found in restrooms throughout the ballpark. Each restroom is accessible for ADA guests.

The locations are as follows:
· Field Level - behind home plate (Dugout Club)
· Field Level - Family Restroom, first baseline (KLAQ Fiesta Patio)
· Concourse Level - Center field, next to the Santa Fe Pavilion
· Concourse Level - down the third baseline, behind the Budweiser Bullpen Patio (Section 122)
· Concourse Level -third baseline (Section 115)
· Concourse Level-Family Restroom, third baseline (Section 115)
· Concourse Level -first baseline (Section 110)
· Club Level - third baseline (Section 211)
· Club Level - Family Restroom, third baseline
· Club Level - Suite Restrooms behind home plate
· Club Level - Big Dog House (Sun Kings Saloon)
· Press Level - Behind home plate
· Big Dog House - Tequila Cazadores Cantina
· Big Dog House - Sun Kings Saloon
· Big Dog House - Wooftop Deck

RETAIL STORES
SEE TEAM SHOP

SECURITY
The Chihuahuas want to ensure guests have an enjoyable experience at the game. Security staff and on-duty law enforcement representatives will be positioned throughout the ballpark. Anyone who requires assistance, please contact the nearest security staff, uniformed police officer, or member of management.

SERVICE ANIMALS
With the exception of trained service animals as defined under Titles II and III of the American with Disabilities Act (ADA), no animals are permitted within Southwest University Park.

SMOKING REGULATIONS
Smoking, including e-cigarettes, and tobacco are strictly prohibited in the ballpark.

SPONSORSHIP
SEE PARTNERSHIPS

STROLLERS
Strollers are permitted in the ballpark. Fold-up strollers and fold-up wagons should be stored under the reserved seat. These may not obstruct stairs or walkways inside the stadium.

STANDING ROOM ONLY TICKETS
Standing Room Only (SRO) is located along the main and upper concourses, and have no physical chair associated with the ticket. SRO seating is on a first come first served basis. Under no circumstances are guests allowed to reserve seats in SRO areas.

SUITES
SEE HOSPITALITY

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TEAM SHOP LOCATIONS
The Chihuahuas Team Shop is located at the main entrance to the ballpark on the corner of Durango St. and Franklin Ave. The Locomotive FC Retail Store is located off N Santa Fe St. next to the Ticket Office. Both locations will be open during Chihuahuas and Locomotive FC home games.

Team Shop Hours:
Non-Gamedays
Monday - Saturday: 10:00 a.m. to 5:00 p.m.
Sunday: Closed

Gamedays
Monday - Saturday: 10 a.m. to 4 p.m.; reopening when gates open and closes approximately 15 minutes after the conclusion of game.

TICKETS
Ticket office hours are as follows:
Non-Gamedays
Durango Box Office:
Monday-Friday: 10 a.m. – 5 p.m.
Saturday & Sunday: Closed

Santa Fe Box Office is closed.

Gamedays
Durango and Santa Fe Box Offices:
Monday-Friday: 10 a.m. – end of event
Saturday & Sunday: 10 a.m. – end of event

Buying Tickets
In person: Tickets can be purchased in advance at the Southwest University Park Box Office located on the corner of Durango St. & Franklin Avenue and Santa Fe St. (see hours of operation above). All tickets purchased at the Southwest University Park box offices will be delivered digitally. This includes tickets purchased prior to one hour before the start of an event at the ballpark.
By phone: Tickets can be purchased by calling (915) 533-BASE (2273). There is a $4 processing fee per phone order.
By internet: Tickets can be purchased online at www.epchihuahuas.com (limit 10 per purchase per event) $1.50 processing fee per ticket for online orders.

All individual game ticket sales are final and are not subject to refund or exchange. The Southwest University Park Box Office is not affiliated in any way with third party ticket vendors.

To guarantee all purchased tickets are valid at entry, purchase tickets at www.epchihuahuas.com or eplocomotivefc.com, or through a Chihuahuas/Locomotive ticket attendant by calling (915) 533-BASE or (915) 235-GOAL. Complimentary Tickets are not subject to the normal exchange policy for postponed games. Guests with questions should contact the Southwest University Park Box Office for further assistance.

Season Seat Memberships are currently available for purchase by calling or texting (915) 533-BASE. Inquiries may also be made via tickets@epchihuahuas.com. for Locomotive Season Ticket Memberships, call (915) 235-GOAL or email tickets@eplocomotivefc.com.

AGAIN: The Southwest University Park Box Office is in NO WAY affiliated with StubHub.com, Ticket-Center.com, and other third party sites, and cannot validate any ticket purchase via any other third-party site. The Chihuahuas cannot print tickets purchased on StubHub.com, Ticket-Center.com or any other third party sites.

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VIDEOBOARD ANNOUNCEMENTS
SEE BIRTHDAYS & ANNIVERSARY ANNOUNCEMENTS

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WEAPONS
Weapons of any kind are not permitted in Southwest University Park. This includes concealed weapon license holders, except for on-duty law enforcement officers.

WIFI
Guests at Southwest University Park will be able to enjoy free Wi-Fi during games and events. Network ID is “Chihuahuas”. No password is needed. Guests will be directed to a Splash Page (agreement page) before they are able to use the network.

WILL CALL
Guests may pick up Will Call tickets at any ballpark ticket window during posted office hours. Photo ID is required to pick up tickets at Will Call. Tickets will only be released to the individual who purchased the tickets. Will Call orders may be picked up during Box Office operating hours any time after the order has been processed.